Refunds & deposits.

Last updated: 13 October 2026.

This policy is provided in English. For help understanding these terms, email jasmina@jasminazaia.com before booking.

Deposits and final payment

A deposit is collected through Square when you book a paid appointment. It is part-payment of the advertised session fee, not an extra charge. The amount of the deposit and the total session fee are shown by Square before payment. Your deposit is deducted from the total, with the remaining balance payable at the end of your session. The free 15-minute introductory appointment requires no deposit.

When the full deposit is refundable

If we receive your cancellation at least 48 hours before your appointment begins, you are entitled to a full refund of the deposit, without any deduction for payment-processing, administration or cancellation fees.

If Jasmina or ReMe cancels an appointment, you can choose a full deposit refund or transfer to another appointment. You are not required to accept credit instead of a refund. Any additional remedies required under Australian Consumer Law remain available.

Cancellations within 48 hours

For a cancellation received with less than 48 hours' notice, or a missed appointment, the deposit is normally retained under the Cancellation Policy, subject to Australian Consumer Law and reasonable costs or loss. No additional cancellation charge or remaining session balance is payable.

Short-notice bookings: Appointments can be booked as little as 24 hours in advance. If you book within 48 hours of the appointment start, your booking is already within the cancellation period. No standard fee-free cancellation window remains after that booking. Please review this condition before paying your deposit.

Changing your appointment

Rescheduling does not incur an additional charge, including within 48 hours, subject to availability. Your existing deposit transfers to the replacement appointment without another deposit payment. The cancellation and no-show rules also apply to that replacement appointment. Email Jasmina for assistance with changes that Square does not allow you to make online.

Exceptions and recovered appointments

We may waive or reduce deposit forfeiture in exceptional circumstances. Where another client fills a cancelled appointment, we will review the amount retained to reflect the remaining reasonable costs or loss.

Refund process and timing

We aim to initiate approved refunds within three business days of approval. Refunds are generally returned through Square to the original payment method. Once issued, card refunds may take approximately 4-14 business days to reach your account, depending on Square and the card issuer. These are estimates rather than guaranteed settlement times. If the original payment method is unavailable, contact us to arrange an appropriate alternative.

Consumer guarantees

This policy does not exclude, restrict or modify your rights under Australian Consumer Law. If a service fails to meet applicable consumer guarantees, you may be entitled to a refund or another statutory remedy regardless of the 48-hour notice period. These updated terms apply to bookings made after they are presented at checkout; earlier confirmed bookings remain subject to the terms agreed when booked, except as otherwise agreed or required by law.

Refund enquiries

To request a refund or discuss a cancellation, please email jasmina@jasminazaia.com. You can also read the full Cancellation Policy or return to booking.