Cancellation & rescheduling.

Last updated: 13 October 2026.

This policy is provided in English. If you need an explanation of these terms, please contact Jasmina before booking.

Booking notice and deposits

Appointments must be booked at least 24 hours in advance. Paid appointments require a deposit when you book through Square. The deposit forms part of your session payment and is deducted from the full session price. The remaining balance is payable at the end of your session. Free 15-minute introductory appointments do not require a deposit.

Cancellation at least 48 hours before your appointment

If we receive your cancellation at least 48 hours before the scheduled appointment starts, your booking deposit is fully refundable. We do not deduct cancellation, administration or payment-processing fees from that refund.

Cancellation within 48 hours or non-attendance

If you cancel with less than 48 hours' notice, or do not attend your appointment without rearranging it, your deposit is normally retained as the cancellation charge, subject to Australian Consumer Law and the reasonable costs or loss arising from the cancellation. No further cancellation fee or remaining session balance is payable.

Appointments booked within 48 hours: Appointments may be booked as little as 24 hours in advance. A booking made less than 48 hours before its start is already within the standard cancellation window. It therefore has no standard fee-free cancellation period; if cancelled, the deposit is normally retained, subject to the exceptions and consumer rights below. Please consider this before booking.

Rescheduling

You can request to reschedule without an additional charge, even with less than 48 hours' notice, subject to availability. Your existing deposit carries over to the replacement appointment, and you do not need to pay another deposit for that replacement booking. The same 48-hour cancellation and missed-appointment rules apply to the replacement appointment.

Square may restrict online changes after its cancellation cut-off. Email Jasmina if you need to reschedule within that period so the booking and deposit can be transferred.

How to give notice

Email jasmina@jasminazaia.com to cancel or request a reschedule. Notice is measured from the time your email is received, even if read later. The notice period is counted in consecutive hours, including weekends and public holidays, using the appointment time shown on your booking confirmation.

Exceptional circumstances and rebooked slots

Jasmina may waive or reduce the retained deposit in exceptional circumstances. If another client fills your cancelled appointment, we will reassess any amount retained to reflect the remaining reasonable costs or loss, rather than keeping a disproportionate cancellation charge.

Changes made by ReMe

If Jasmina or ReMe cancels your appointment, you may choose a full refund of your deposit or transfer it to another appointment. You are not required to accept credit in place of a refund.

Free introduction

Free 15-minute introductory appointments have no deposit or cancellation fee. Please let us know as soon as possible if you cannot attend.

Consumer rights and earlier bookings

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law, including rights to a refund or other remedy if consumer guarantees are not met. These terms apply to bookings made after they are presented at checkout. Earlier bookings remain subject to the terms agreed when booked, unless otherwise agreed or required by law.

For refund methods and processing times, see our Refund Policy. You can also book an appointment or contact us.